How do I cancel my GMO Cloud Hosting account?

To cancel your account,

  1. Open the Cloud Portal
  2. Click the "Account" link at the top of the page
  3. Find the "Services" section, and click the blue-colored "Next" button
  4. Click the grey-colored "Cancel" button (located to the far right of your service plan)
  5. Select the cancellation date option:
    • The last day of the month
    • Specified date of the month
    • Today
  6. Click the blue-colored "Next" button
  7. After re-confirming your cancellation date, click the blue-colored "Next" button
  8. You will see a message "Service cancellation complete" and receive a cancellation confirmation email.

Please note the following:

For customers who request for The last day of the month:

Service will be provided until the end of the month and terminated from the following day onwards. When service is terminated on the requested date, an email will be sent to inform you of the termination. Before the termination, you may cancel the termination by sending us an application form from the account management page to cancel the termination. Within 15 days of the termination, you can also make a request from the account management page for the service to be reinstated. Service can be used again based on this.

For customers who request for Specified date of the month:

Service will be terminated the day after the requested date for termination. When service is terminated on the requested date, an email will be sent to inform you of the termination. Before the termination, you may cancel the contract termination by sending us a request from the account management page to cancel the termination.

Within 15 days of the termination, you can also make a request from the account management page for the service to be reinstated. Service can be used again based on this.

For customers who request for Today:

Service will be terminated the day after the request is made. Please note that it will not be possible to cancel the termination subsequently. When service is terminated on the requested date, an email will be sent to inform you of the termination.

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