Why is there no US location option in the menu for adding a cloud service?

Since the customer already has a US plan it is not available from that menu.  Note that one plan can have as many Virtual Machines as they want so there isn't really a limit.

If you want a different type of plan then an upgrade to another plan is needed.

All the plans can access the same resources. The difference is how much is covered by that plan's flat monthly charge. If a customer constantly uses the amount of resources covered by for example: the Small plan then an upgrade is suggested.

Note: The Pay-As-You-Go plan does not cover any resource costs.  So it is good for starting out small and determining what you really need monthly.

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